Postponement

Four Weekly Service
This applies to customers on the four weekly services only, as the other cycles are not able to cancel collections - they are fixed dates. A maximum of three times a year you may not require a collection as your bag or bin is empty. Provided you contact us no later than 4pm one working day that our office is open before your pick up there will be no charge. (The office is closed Saturday and Sunday and public holidays so cancellations for collections must be done prior.) Please quote your customer number, name and address to avoid complications. If you fail to do so or cancel too late, the full collection fee will still apply. Please do not be offended as we cannot compromise on this term. You cannot postpone two collections in a row or after an extra pick up.

Eight Weekly Service
On average it works out that 8 weekly customers have as little as 6 collections a year. It is for this reason there is no postponement allowed on this cycle.

 

To postpone your collection, please contact our office on:
0800 GO CLIPPA or (09) 570 6492 from 9am to 4pm Monday to Friday.

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