Clippa Garden Bins Terms and Conditions

Clippa Garden Bags and Bins Limited - Terms and Conditions

Clippa Garden Bags and Bins Limited is a garden waste business. We have outlined below what you can expect from Clippa Garden Bags and Bins Limited and what we ask you to do in return so we can deliver that service.

Service options

Regular collection options: We offer the following options for a regular bag or bin collection:
(a)   Regular garden bag
(b)   Kerbside wheelie bin
(c)   Property wheelie bin

Occasional collection options: We offer the following options for occasional bag collection:
(a)   Casual Bag
(b)   One-off Bag

Additional services: We offer the following additional services at additional cost:
(a)   Christmas tree collection;
(b)   additional bags to split the contents of overweight bins or bags;
(c)   additional out-of-cycle wheelie bin collection (subject to availability);
(d)   return collection where bag or bin was not placed in the collection location by collection time (subject to availability);
(e)   Property pick up for Kerbside wheelie bins
(f)   difficult access service;
(g)   moving house; and
(h)   emergency collections.

Details of these services are set out in the “Service details” and “Additional Services” sections below.

Service details

Regular collection services

Regular garden bag:

Our Regular garden bag service provides you with one or more garden bags for your green waste.

We generally collect all your garden bags on a regular 4-weekly collection cycle. Please see the “Collection” section below for details of collection frequency, and for details on how we will remind you of your upcoming collection dates. You will be charged the 4-weekly collection charge for each bag, whether or not you use the bag(s). There is no fixed term for this service. See the Cancellation section below for details.

You can choose to have as many bags as you like on this service. We note that there will be a charge for every bag that you sign up for, and all the bags that you have signed up for will be collected on every collection cycle. You can cancel a bag on your service in accordance with the process and timing set out in the “Cancellation” section below.

Additional garden bags usually take up to 7 days to receive and can be ordered online.  The standard bag delivery fee for will apply.

Your bag will be collected from your property. However, please see the “Collection” section below for collection location parameters, and the section on “Access Requirements and Hazard Management” below for collection requirements and conditions.
Our Regular garden bag service works on a bag-exchange basis. You will receive a different reuseable bag each time we collect your green waste. The replacement bag may not be the same age or quality as your original bag. If we have delivered you a bag as part of a “free bag” promotion, you own the bag. However, if you sign up for one of our bag services, you agree that the bag-exchange will apply. If you own the bag and you are unhappy with the quality of the bag at any time, we will replace it for free, however this new bag will also be subject to bag-exchange if you continue to receive our services.

Kerbside wheelie bin:

Our Kerbside wheelie bin service provides you with one wheelie bin for your green waste. We generally collect your wheelie bin on a regular 4-weekly collection cycle. Please see the “Collection” section below for details of collection frequency and for details on how we will remind you of your upcoming collection dates. You will be charged the 4-weekly collection charge for each collection, whether or not you use the bin. There is no fixed term for this service. See the Cancellation section below for details.

The prices for your service are subject to change on 30 days’ notice, unless you have a promotion with us with a fixed price for a specified period of time. If you have purchased pre-paid collections for a service, the price change will take effect at your next invoice date for your next set of prepaid collections. If you terminate your services within the 30 day notice period before the price change takes effect, your final collection will be charged at your current price. .

Your bin must be left out on the kerbside by 7AM on your collection day.  It should be placed in the same position as your council recycling bin. If you forget to put out your kerbside bin, you will be charged for your collection.  As part of our standard Kerbside Wheelie Bin service, we include the “property pick up” service option, where we may collect your bin from your property if you forget to put it kerbside, for an additional charge. Please see the “Additional Services” section below. Your bin must be within the location parameters set out in the “Collection” section below to be retrieved, and the conditions set out in the section on “Access Requirements and Hazard Management” below will also apply. If you do not want this retrieval service, you can choose to sign up for our “light” Kerbside Wheelie Bin service, and we will not collect your bin from your property if you forget to put it out. You can change between these services at any time by contacting us or going to your online account. This change may take up to 28 days to be processed.

Property wheelie bin:

Our Property wheelie bin service provides you with one wheelie bin for your green waste. We generally collect your wheelie bin on a regular 4-weekly collection cycle. Please see the “Collection” section below for details of collection frequency and for details on how we will remind you of your upcoming collection dates. You will be charged the 4-weekly collection charge for each collection, whether or not you use the bin. There is no fixed term for this service. See the Cancellation section below for details.

Casual collection services

Casual collections must be pre-booked, and are subject to availability and capacity. We recommend booking your collection early to avoid disappointment.

Casual Bag:

The casual garden bag service (Casual Bag) is a service that is available to:

(a) customers with a regular collection bag or bin service, who add one or more casual bags in addition to their regular service; and
(b) as a stand alone service only to the following customers:

i. customers in Auckland who signed up to the Casual Bag service during our 2021 launch promotion; and

ii. customers in Hamilton who sign up to the Casual Bag service during our 2025 launch promotion.

The Casual Bag service provides eligible customers with a spare bag to keep on your property for use and then arrange for it to be collected from time to time as you require.

You can have a single bag on your Casual Bag service, or more than one if you choose. Additional garden bags usually take up to 7 days to be delivered and can be ordered online.  The standard bag delivery fee will apply. Details of this charge are available on your online account or by contacting us.

If you have a regular bag service, you can arrange a collection of your Casual Bag by either:

(a) booking a collection online through our website at gardenbags.co.nz; or

(b) leaving your Casual Bag out with your regular bag on your usual collection day. You should place the Casual Bag next to your regular bag so we do not miss it. However, please note that collection of unbooked Casual Bags will be subject to capacity of the collection vehicle. We recommend booking your collection to ensure collection.

If you have a regular wheelie bin service, you must book a collection for your Casual Bag. This is because the collection vehicle is different for bags and bins. If we notice that your Casual Bag is full when we collect your wheelie bin we may book this Casual Bag collection for you, but we cannot guarantee this.

The fees for the Casual Bag service will be advised to you when you sign up for the service. The Casual Bag service fees are made up of:

(a) a one-off Casual Bag delivery fee (unless we advise you that this does not apply to you);

(b) an annual Casual Bag service fee, payable annually in advance; and

(c) a per-collection fee, each time your Casual Bag is collected. If you have more than one Casual Bag, you can choose how many of your Casual Bags you would like collected each time. The per-collection fee applies for each Casual Bag collected.

Any change to the annual Casual Bag service fee will be advised in advance. The Casual Bag collection fee that will apply is the current fee that is advised at the time you book your collection.

Your Casual Bag will be collected from your property. However, please see the “Collection” section below for collection location parameters, and the section on “Access Requirements and Hazard Management” below for collection requirements and conditions.

Our Casual Bag service works on a bag-exchange basis. You will receive a different reuseable bag each time we collect your green waste. The replacement bag may not be the same age or quality as your original bag. If we have delivered you a “free” bag as part of a promotion, you own the bag. However, if you sign up for one of our bag services, you agree that the bag-exchange will apply. If you own the bag and you are unhappy with the quality of the bag at any time, we will replace it for free, however this new bag will also be subject to bag-exchange if you continue to receive our services.

One-off Bag:

Our One-off Garden Bag service provides you with an additional bag when you need one. (One-off Bag).

The fees for the One-off Bag service are made up of:

(a) a One-off Bag delivery fee (unless we advise you that this does not apply to you); and
(b) a per-collection fee when your One-off Bag is collected.

Details of these charges are available on your online account or by contacting us.

If we delivered you a One-off Bag for this service, the bag will be removed when we collect the filled One-off Bag.

The per-collection fee for One-off Bag is higher than the collection fees on our Regular garden bag and Casual bag services. This is due to the additional costs involved in administration and delivery of collections outside of our pre planned collections cycle.  The prices for One-off Bag are subject to change, please check our current pricing at the time you require this service.

This One-off Bag collection service is suitable for customers who only need a small number of collections per year, or who have a regular service and only need one additional collection per year.  If you require a One-off Bag on a regular basis, then we recommend you choose a regular collection bin or bag service, or add the Casual Bag service to your Regular garden bag or bin service, as that is generally the most cost-effective and convenient solution for you.  Contact our office to discuss your collection needs and for further details.

Your One-off Bag will be collected from your property. However, please see the “Collection” section below for collection location parameters, and the section on “Access Requirements and Hazard Management” below for collection requirements and conditions

Additional Services

Christmas tree collection:

Christmas Tree collections must be booked via our website to guarantee collection.

If you have a bag service, you should leave the Christmas tree next to your bag or on your property inside your gate for collection. The Christmas tree will be removed on your regular collection day. If you have not booked a Christmas tree collection but you have left it next to your bag, we may collect it subject to capacity on our vehicle, and collection charges will apply.

If you have a wheelie bin service, you must book a collection for your Christmas tree. This is because the vehicle that collects Christmas trees is our bag collection vehicle, not our bin collection vehicle. Your Christmas tree will generally be collected withing 7 days of your regular scheduled bin collection. You should leave the Christmas tree next to your bin or on your property inside your gate for collection.

You should not place Christmas trees on Council property, including the berm.

Christmas tree trunks must be no thicker than 100 mm (approximately the thickness of your forearm) and no longer than one meter. Please cut to length so they will fit safely in our truck.

Christmas tree collection will incur an additional charge which is available to view on your online account and will be identified at the time of booking.

Additional bags for overweight bins or bags:

If you overfill your garden bag or wheelie bin, we may leave an additional bag for you. If you choose, you can split the contents of the overfilled bag or bin between your garden bag or wheelie bin and the bag we provide. If you use this additional bag, in addition to the usual collection charge for your bag or bin, you will be charged for collection of the additional bag. This charge will be at the standard collection rate for a garden bag on the Regular garden bag service. No delivery fee for the bag will be charged.

If you do not want to use the additional bag, just leave the empty bag out with your other bag or wheelie bin at your next collection for us to take away. If you choose not to use the additional bag, you will need to remove some of the contents of your overfilled garden bag or wheelie bin before we will be able to collect it.

As wheelie bin customers may not be familiar with our garden bag pricing, for these customers a note will be left with the bag explaining that use of the bag is optional, and the collection fee that will apply if the bag is used.

Out-of-cycle wheelie bin collection (subject to availability):

if you require a wheelie bin collection outside your usual 4-weekly collection cycle, we may be able to accommodate this request if our collection schedule permits. You can find out if this option is available by logging into our web site or contacting us.  These extra collections will be charged at the wheelie bin collection rates applicable at the time of booking. If you arrange an extra collection, you cannot skip your next regular collection.  Your next pick up will remain on your usual collection day. Extra collections cannot be ordered for any week in which there is a public holiday.

Return collection (subject to availability):

If we did not collect your bag or bin because:

(a) your bag or bin was not placed in the collection location by collection time; or
(b) you have a collection service where your bag or bin needs to be collected from your property and we were not able to access the bag or bin (see below for details on access requirements),

we may be able to return to collect your bag or bin on request if our collection schedule permits. Please contact us for details and applicable charges. We will invoice you for the unsuccessful collection in addition to the return collection charge.

Property pick up for Kerbside wheelie bins: As part of our standard Kerbside Wheelie Bin service, if you forget to put your bin kerbside and we have time, we will try to retrieve it. Your bin must be within the location parameters set out in the “Collection” section below to be retrieved, and the conditions set out in the section on “Access Requirements and Hazard Management” below will also apply. If we are able to retrieve the bin, you will not miss your collection. There is a small extra charge if we retrieve your bin for you.  Details of this charge are available on your online account or by calling us.  If your bin is empty we will not charge the extra retrieval fee. We cannot guarantee collection of wheelie bins that are not kerbside. If you do not want this retrieval service, you can choose to sign up for our “light” Kerbside Wheelie Bin service online. You can change between these services at any time by contacting us or going to your online account. This change may take up to 28 days to be processed

Difficult access service: if you require collection of a garden bag or Property wheelie bin that will be placed in a location that does not comply with the bag and bin location requirements set out in the “Collection” section below, we may be able to provide a difficult access service, subject to availability. This will depend on a number of factors, which will be assessed on a case by case basis, such as our collection capacity, the circumstances of your property, and whether our drivers can safely carry out the collection. Please contact us to discuss your requirements and the applicable charges. If our services are available for your location, we note that charges for a difficult access service will apply for each collection in addition to your regular collection charges. These charges will be notified to you in our discussion with you, if we are able to service your property. Any change to your difficult access service charges will be notified to you at least 30 days in advance. The difficult access service may not be available for all properties.

Moving house: If you are moving to a serviceable area and want to continue your collection service you can do this by taking your bag or bin with you to your new address and contacting us to update your new property address and contact details.  You must ensure that your new property meets the “Collection” requirements set out below. If your new property does not meet these requirements, please contact us to discuss your options. If you would like our team to relocate your bin or bag for you, we may be able to assist with this but a relocation fee will apply. The applicable relocation fee and timing options for this service will be explained when you contact us about relocating the bag or bin for you.

Emergency collections: If you require an emergency collection please contact us and, subject to staff availability, we can generally organise a collection within 48 hours. There is a premium charge for this service. Please contact our office to discuss options.

Special services: if you require a service that is not described above, please contact us with your requirements. We will let you know if the service is one that we can fulfil, and what the charges will be.

Service Conditions

Service Availability: Services may not be available at all properties. Please see the “Collection” section below for bag/bin location and access requirements.

Filling your bag or bin: You must comply with our Bag and Bin fill policy available here at the end of this document. Failure to comply may result in your bag or bin not being collected, you being charged for the failed collection, and/or additional charges, as explained below.

If you do not comply with our Bag and Bin fill policy and:

(a) prohibited items are found in your bin or bag; and/or

(b) you damage or contaminate our truck with prohibited items,

additional charges may apply to cover the cost of decontamination, any damaged product or equipment, and any other related cost incurred by us, such as costs to dispose of the prohibited items. Additionally, we may be unable to provide the service that you have requested.

Bags not supplied by us: You cannot use your own bags, such as Wool Fadges or other types of skip bags on our service, as there are health and safety risks associated with sizes and quality of other bags. If you require another bag, please contact us to discuss your needs.

Collection requirements

Bag and property bin collection location: Your garden bag and/or Property wheelie bin must be placed for collection within 10 metres of the road, although for flat driveways we can collect up to 25 metres. Your garden bag or wheelie bin must not be behind your house or up or down stairs. We cannot collect bags or bins up or down stairs or steep driveways or in locations with narrow access ways.  Garden Bags must not be placed on Council property, including the berm. If your property layout means that your garden bag location will be outside these parameters, please contact us. We may be able to provide you with a difficult access service subject to availability, which will be determined on a case by case basis for each customer (see the “Additional Services” section above for details, or contact the team to discuss options available to you).

Kerbside bin collection location: Your Kerbside wheelie bin must be placed as set out in the terms for the Kerbside wheelie bin service. If you have the Kerbside bin collection service that includes property pick up if you forget to put out your bin, your bin will only be able to be collected from your property if it is in a location that complies with our bag and property bin collection requirements.

Access requirements and hazard management: Collections may not be completed if we do not have safe access to your property. You must ensure that we have access to your property and that it is free from hazards that may obstruct our access including (but not limited to):

(a) Overgrown vegetation obstructing pathways;

(b) Broken, uneven, or unstable paths, steps, or surfaces;

(d) Fallen branches, trees, or other debris;

(e) Insufficient lighting;

(f) Loose, damaged, unstable or collapsed fencing, railings, gates, retaining walls or other structures;

(g) Obstructions from construction materials, tools, or other stored items;

(h) Erosion, mudslides, or unstable or waterlogged ground;

(i) Flooding, or pooling water;

(j) Presence of pests or animals, including uncontrolled dogs or livestock, or pests such as wasps; and

(k)Obstructions caused by parked vehicles, waste bins, or any temporary barriers.

Collections may also not be possible if:

(l) gates are locked;

(m) weather conditions such as ice, wind, or heavy rain affect safe access; or

(n) street access is unavailable, for example because of roadworks or road closures.

Blocked access: Where access to your property is denied or hazardous and we cannot carry out your collection, you will still be charged the garden bag collection fee or property wheelie bin collection fee (as applicable for your service) for the attempted collection. However, if the reason for access being unavailable is outside both our and your control (such as extreme weather issues or roadworks) we will attempt collection at another time.

Entry on to property: You acknowledge and agree that, if we are required or permitted to collect your bin or garden bag from on your property, our staff have the right to enter your property solely for the purpose of collecting your bin or garden bag. Our staff will carry identification and provide it on request, and will act courteously, considerately and professionally at all times. Please ensure that any animal that may put our staff at risk is controlled when we are on your property.

Collection Start Time: 

Our collections start from 7:00am on your collection day. 

Collection reminders

We will send you an email reminder the weekend before your collection day so you will know when our truck will be coming.  If you are a kerbside bin customer we will also send you a text message the night before your collection is scheduled. For kerbside bins, if we are ahead of the notified schedule as advised in your reminder, we may come on-site and collect your bin for you at no extra cost as long as our drivers are able to access your property in accordance with the “Collection requirements” section above.

Collection dates: For a list of collection dates or to get our latest calendar, please log into your online account. For Wheelie bin customers, collections are usually made on the day indicated in your online account and collection reminder (but see below for details of collections due on Public Holidays and during the period from October to mid-December). For Garden Bag collections, we will collect within 7 days from the notified date in your online account and collection reminder. Please see below for details of collections due on Public Holidays and during the period from October to mid-December.

Collection dates may be changed due to circumstances beyond our control (For example public holidays and events, traffic conditions or adverse weather events). 

Public Holidays and the Christmas / New Year period from October to January:  Dates for collections may vary for collections scheduled during any week in which there is a public holiday.  We also cease collections during the Christmas and New Year period each year, as many customers are away from home and do not use their bag or bin, or access is restricted to their property. In order to ensure you receive all your collections, during the period from October to December each year, we implement a “pull forward” practice for our collection dates. This means that each month during this period, collections are advanced by a number of days. Please check your online account regularly. We will also send you an email collection reminder which will confirm any changes to your collection days. Regular collection timing will resume as soon as possible scheduled following the New Year period.

Collection Issues: If you have any issues with your collection, please contact us within 7 days and we will work with you to determine the source of the issue. If it’s our error, we’ll organise to return within 7-10 days of your request to rectify the problem.

Your account with us

Account: If you are a new customer, we will set up a customer account for you. You can access your account on our website.

Joint account holders: More than one person may wish to be named as our customer. In this case, each person who is named on the account has the same rights, obligations and responsibilities set out in these terms and conditions.

Your contract with us: Each service you have with us is a separate contract with us. Each contract is comprised of the service price for the service you have selected, these terms and conditions, the Bag and Bin fill policy, and (if applicable) any special promotion terms.

Payment

Prepaid Payment Terms:  Our prepaid regular services are ongoing collection services. To deliver a reliable ongoing service we will automatically invoice you in advance for your collections prior to your last prepaid collection.

Subscription Payment Terms:  Our regular subscription services are ongoing collection services. To deliver a reliable ongoing service we will automatically send your new invoice prior to each collection. 

Payment for the Casual Bag service: If you use the Casual Bag service, you will be invoiced in advance for the one-off bag delivery fee (unless you have already received a free bag from us) and each annual service charge. Charges for collections will be invoiced at the time of collection booking (or at the time of collection if you have left a full bag for collection without a booking and we have capacity to collect it). Prepaid customers will have the collection charges deducted from the balance on their prepaid account. Subscription customers will be invoiced.

Payment for One-off Bag: If you order a One-off Bag collection, you will be invoiced for the bag delivery fee (if applicable) and collection fee at the time you book your collection.

Payments:  Our pricing is based on prompt payment. Payment is required within 14 days of receipt of our invoice.  To ensure continuous collections please keep your account up to date.  Collections paid in arrears for regular collection services will be charged at $2.00 extra per collection. Please note that where you require invoices to be posted or when you provide an invalid email address (this includes where you have not paid your invoice after we have sent it to the email address you provided four times), we will charge a postage surcharge of $3.00 per invoice.

Preferred Payment:  Our accepted payment methods are Direct Debit, or Credit Card. Payments made by credit card will incur a 2.13% surcharge. This surcharge covers the additional costs of our credit card processor.

Overdue accounts:  Where payments are overdue, your account may be suspended until all outstanding balances are paid. Where payment for outstanding balances has not been made more than 30 days after the due date, the service will be cancelled and the account may be passed to a credit collection agency. reserves the right to charge an administration fee for overdue accounts, in addition to any fee charged by the collection agency. This administration fee covers our reasonable costs of managing your overdue account.

Lost or damaged products: You will be charged for lost or damaged products that we own. The current costs charged are bags ($25.00), frames ($40.00) or bins ($90.00). If you use the Casual Bag service and you lose or damage your Casual Bag, you will only be charged for a replacement bag if you wish to continue to use the Casual Bag service.
If you own the garden bag that has been lost or damaged by you (e.g. the bag was provided to you free as part of a promotion), there is no charge for that lost or damaged bag. However, delivery charges will apply if you require a replacement bag, and that replacement bag will remain our property.

Cancellation

Cancellation of Service:  Please advise us if you no longer require our services in order to avoid us continuing to service your address, and to prevent any extra charges to you. 

To make a cancellation request, please phone or email us or log into your Clippa Garden Bags and Bins Limited account and use the “cancellation request” function at least 28 days prior to your intended final collection date. Your standard collection fee will apply for this final collection.  However, if you notify us that you wish to cancel within 7 days after your most recent collection and your bag or bin is empty, we will waive the fee for your final collection. Your empty bin or bag will still be collected (if applicable) on your final scheduled completion date.

If you require the service to finish urgently, an emergency removal fee will apply and we will send a vehicle to remove the bin or bag (if it belongs to us), generally within 48 hours (subject to staff availability).

Cancellation of Casual Bag service: If you use the Casual Bag service, you may cancel the Casual Bag service at any time. If you have paid the annual service fee for a year and have not yet used any Casual Bag collections in that year, we will apply the annual service fee to your account as a credit if you are remaining with us for a regular bag or bin service. However, if you request a Casual Bag to be sent out to you and you cancel the Casual Bag service after the Casual Bag has been delivered, the One-off Bag delivery fee will still apply and must be paid.

Un-used Collections:   We do not refund unused prepaid collections.  However, if you are moving, and have any prepaid collections at the time, you can transfer them to any other property (or customer) within our collection area.  If you do not use or transfer your unused prepaid collections within 90 days of your last service, the unused collections will be cancelled.

Early Cancellation of Service: If you sign up for a service and we deliver a bin or bag to your property, and you decide not to have the service and cancel prior to your first collection, a $30.00 charge will apply to cover our reasonable costs and expenses of processing your service sign up and termination and picking up the bin or bag from you.

Accounts in credit on termination: If you cancel your service with us and your account is in credit because you have overpaid your account (and not as a result of a pre-payment), a $50 return fee will apply for the costs of our attempts to return that credit to you, which we may waive in our discretion. For credits $50 and under, the return fee will be set off against the credit amount and we will not attempt to return that credit to you.  For credits over $50, we will deduct the $50 return fee and use reasonable endeavours to return the balance of that credit to you. If, despite our efforts we are not able to return that credit to you (for instance, if your contact details are out of date and we don’t have your bank details) any unclaimed funds will pass to us after 24 months. This clause applies to the extent permitted by law.

General terms and conditions

Personal Information: To enable us to supply you with our services, we need to collect certain personal information from you. By providing us with personal information, you consent to us using that information to provide you with our services, as set out in our privacy policy, and as permitted by the Privacy Act 2020. You can access personal information we hold about you, and if any information is incorrect, you can ask us to correct it.

Public statements: If you make public comments or statements about the products or services we provide you, or the relationship we have with you, we reserve the right to make such public comments as may be necessary to respond to such statements, or to correct any misconceptions or errors of fact.

Recording calls: We may record telephone conversations that we have with you so that we may maintain accurate records of our dealings with you. We may also use taped recordings to train our staff or to monitor the level of service that we are providing to you.

Liability: Neither party to these terms and conditions will be liable to the other party (in either contract or in tort or otherwise) for any loss or damage the other may suffer (including any actual damage to property) unless this arises due to:

(a) a failure to comply with these terms and conditions; or

(b) a negligent act or omission of the relevant party, and

that loss or damage is reasonably foreseeable, is directly caused by the failure or negligence (as the case may be), and is not caused by an event or circumstances beyond the relevant party’s control.

Indirect and consequential loss: Notwithstanding any other term in these terms and conditions, unless required by law, neither party to these terms and conditions will be liable to the other for any indirect or consequential loss or damage.

Maximum liability: Subject to the exclusions of liability above, and to the extent permitted by law, our maximum liability to you and of you to us in connection with any claims arising from our services will not exceed $500 (except for your liability to pay for the services).

Services acquired in trade: Nothing in this Agreement shall affect or limit any rights that you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, unless you are receiving the services for the purposes of a business, in which case, to the maximum extent permitted by law, you agree that the Consumer Guarantees Act 1993 does not apply in relation to the services and that it is fair and reasonable that such provisions are contracted out of for the purposes of this Agreement.

Exclusions: All warranties, guarantees or obligations imposed on us by law are excluded to the maximum extent permitted by law.

Changes to terms and conditions:  We may amend these terms and conditions from time to time and will display the latest version of these terms and conditions on your account on our website. If we make material changes to these terms and conditions, we will send a copy of these terms and conditions to you at least 30 days before the changes take effect.

Notices and accounts: Notices and accounts will either be sent to or left at your physical address or the email address you provided. You agree that you will advise us of any change in your physical and email address. Notices will be considered to have been received by you either:

(a) 3 working days after posting, if mailed; or

(b) on the day of delivery, if sent by email or left at your property, unless (in the case of email) we receive a notice of non-delivery.

Severability: If any term of these terms and conditions is, or becomes, invalid, unenforceable or illegal for any reason, it will be severed from these terms and conditions, and the remaining terms and conditions will remain in effect.

Assignment: You may not transfer or assign any rights, obligations or responsibilities set out in these terms and conditions to any other person. We may assign or transfer our rights, interests and obligations and or/liabilities at any time without your consent or notice to you, unless such assignment or transfer detrimentally affects your rights under these terms and conditions.

Subcontracting: We may subcontract or delegate the performance of any of our responsibilities under these terms and conditions.

Governing law: These terms and condition are governed by the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these terms and conditions.

Version: 2025_11_14

Clippa Garden Bags and Bins Limited Bag and Bin Fill Policy

This Policy sets out how you must fill your garden bag or wheelie bin. This policy forms part of our terms and conditions for your service.

What you can put in your garden waste bag or bin

Organic waste: You can fill your bag or bin with Green waste. Green waste is generally what grows from the ground upwards. However Green Waste does not include bamboo, or noxious weeds such as wild ginger or gorse.

What you can’t put in your garden waste bag or bin

Prohibited items:   You cannot put the following items in your bag or bin: noxious weeds such as wild ginger or gorse, bamboo, flax, dirt, excess soil (please shake as much soil as possible off plants before putting them in your bin or bag), rocks, household rubbish, newspaper, old compost, animal droppings (or faeces), woodchips or branches bigger than 100mm in diameter and/or 0.75 meters long.

Animal Droppings:  Animal droppings are prohibited items, and must not be put in our bins or bags. Not only is it unpleasant for our road team, but there can be other diseases/toxins from animal droppings which reduces the quality of the compost. Animal droppings should be placed in your normal council refuse collection.

Consequences of putting prohibited items in your bag or bin: Bins or bags that contain these prohibited items will not be emptied, the prohibited items will need to be removed by you and the full collection fee will be charged for the attempted collection. We will only collect your bin or bag on the next collection date if the prohibited items have been removed. We may charge additional fees if prohibited items are found in the bin or bag we collect, or if you damage or , contaminate our truck with prohibited items. Please see our terms and conditions for full details, particularly the  “Service Conditions” and “Loss or damaged products” sections.

Filling your bag or bin

For Garden Bag customers

Heavy and Overfull Bags: For health and safety reasons, please do not overfill your bag. The bags are man-handled and must be able to be moved safely by our drivers.  We don’t have an automated/hoist on our trucks to remove the bags from the frame and then lift or empty the bags. Please ensure that there is no material protruding past the top of the frame as this makes it difficult to remove the bag from the frame.

If our truck driver deems your bag too heavy for collection, your collection will not take place. The standard collection fee for the attempted collection of your garden bag will still be charged. We may leave an additional bag for you to split the contents of your garden bag. Charges will apply if you use this additional bag, please see our terms and conditions for full details, particularly the “Additional bags for overweight bins or bags” section. If you do not want to use the bag, just leave the empty bag out with your garden bag at your next collection for us to take away. If you choose not to use the additional bag, you will need to remove some of the contents of your overfilled garden bag before we will be able to collect it.

For Wheelie Bin Customers

Heavy and Overfull Bins: For health and safety reasons, please do not overfill your bin.  Please ensure that there is no material protruding past the brim of your bin and that the lid of the bin is able to be closed. It is your responsibility to ensure the bin is safe for our driver to move when they arrive.

If our driver deems your bin as too heavy to safely move, your collection will not take place.  The standard collection fee for the attempted collection of your wheelie bin will still be charged.
If you overfill your wheelie bin, we may leave a bag for you. If you choose, you can split the contents of overfilled wheelie bin between the wheelie bin and the bag. Charges will apply if you use this additional bag, please see our terms and conditions for full details, particularly the “Additional bags for overweight bins or bags” section. A note will be left with the bag explaining that use of the bag is optional, and the collection fee that will apply if the bag is used. If you do not want to use the bag, just leave the empty bag out with your wheelie bin at your next collection for us to take away. If you choose not to use the bag, you will need to remove some of the contents of the overfilled wheelie bin before we will be able to collect it.

Changes to this policy

Changes to this policy:  We may amend this Bag and Bin fill policy from time to time and will display the latest version of the policy on your account on our website. If we make material changes to this policy, we will send a copy of these terms and conditions to you at least 30 days before the changes take effect.

Version: 2025_11_14